Right of withdrawal and renewal
For consumers buying from Axionyx AB (org. no. 559559-3848) at a distance. Business customers: the written agreement applies.
Right of withdrawal – 14 days
As a consumer you may withdraw from a distance contract within 14 days of the day the contract was concluded, without giving a reason (Swedish Distance and Off-Premises Contracts Act 2005:59, ch. 2).
How to withdraw
Send a clear statement to info@axionyx.one or use the contact form with your name, order number and the words “I withdraw from my contract”. You may use the model form below. It is enough that you send it before the 14 days have passed. We confirm receipt by e-mail without delay.
If the service has started
If you have expressly asked us to start the service within the withdrawal period, you pay for the part performed up to your withdrawal. If the service has been fully performed with your express consent and your acknowledgement that the right of withdrawal is then lost, the right of withdrawal no longer applies.
Refund
We refund all payments received no later than 14 days after we received your withdrawal, using the same payment method, without fees.
Subscriptions and renewal
Monthly and yearly services renew for the same period unless cancelled. You may cancel at any time, with effect from the end of the current period, by e-mail or via the contact form. For yearly subscriptions we remind you by e-mail at least 30 days before renewal. Prices are shown excluding VAT; consumers pay Swedish VAT (moms 25%) on top.
Model withdrawal form
To: Axionyx AB, info@axionyx.one
I hereby give notice that I withdraw from my contract for the following service: ____
Ordered on: ____ · Order number: ____
Name: ____ · Address: ____
Date: ____ · Signature (if on paper): ____
Complaints
Contact us first. You can also turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se) or the EU ODR platform.